Most common questions and answers from the customer’s DHL service center
In this article, we will discuss the DHL service center and customer questions.
DHL International GmbH is a provider of parcel or parcel delivery services, but not only at the national level, you can also send parcels or parcels to different countries of the world. Especially now that online shopping in markets outside Indonesia is no longer new, there are already many e-commerce that facilitate transactions.
Not only for online shopping, you can also open a business in a wider range. If you’re used to being a buyer, you can start a business to get new income as a seller. DHL can be a recommended way to send packages that can help the process of buying and selling between countries.
You can also contact the DHL service center which is ready to serve consumers 24 hours a day if there are things that hinder the package, questions about the delivery of goods, customs and others. This courier service company has been around since 1969 and has even delivered 1.3 billion parcels a year, so it is obviously trusted.
FAQs of Shipping Goods via DHL
The most common question that is usually asked in call center services is the same service is when the shipment arrives? For those of you who have questions about shipments, you don’t need to contact customer service as you just need to visit the DHL tracking page in:
- Open the DHL Indonesia website, which is dhl.co.id
- Once the main pageis open, click on the tracking option
- After clicking on the tracking option later, you are prompted to enter a number or reference to get a status notification once you have received proof of delivery
Even through the tracking menu, you can also monitor the shipment, so you can contact the DHL service center if you encounter any problems only, but regarding lessons or delivery of goods, but for tracking and shipping goods only, you can get as much information as possible on the page of the DHL Indonesia website.
The most important thing is that you have registered the tracking number so that you can know where the package is being sent. The tracking number or receipt number consists of 10 digits, before checking the tracking several times to disable that the receipt number or tracking number is actually valid.
Except when you encounter certain conditions such as the tracking number is lost or you do not register it, the waybill number has a problem, the information for the shipment does not match the actual destination and others can only contact the DHL service center.
FAQs of Packages to Be Shipped via DHL
Another question or question and answer that is often asked by customers is about packages. Especially if someone is doing international shipping for the first time, what is the first time using DHL express services, so it is quite natural that there are a lot of questions, the most common of which are:
- What are the payment methods for DHL?
For those of you who have just created an account, you should choose regular delivery and later there is a price offer that can be negotiated and you can pay bills every month.
- What is the maximum size of the goods to be shipped?
for international shipments you use special cars and planes where the size of the shipment must not exceed the dimensions of 120 cm, later you are also asked to provide information about the weight of the goods, especially for goods sent weighing more than 50 kg.
- Why are shipped goods rejected by DHL?
For this question alone, it is actually very simple when DHL itself has provisions for the shipment of goods. There are prohibited materials such as hazardous waste or war material and sharp weapons.
There are so many questions that can be answered simply by going to the main page of the DHL Indonesia website and you should contact the DHL service center if this is related to damage or loss of goods. Later, the DHL team will help you track lost goods and claims for damaged goods.
FAQs on How to Send a Package
DHL itself strongly supports the development of small and medium-sized enterprises, it is not surprising that many say that this international mail or shipping is really an ideal partner for business between countries. Even for beginners, there is no need to worry as the DHL team also helps you manage customs and excise.
In addition, the shipping activity using DHL services has existed since 1969 and still exists today, even the network is quite wide worldwide. DHL even has a network of more than 220 countries and regions, with wider coverage, your business can run more easily.
Sending goods with DHL is also very easy, you can get it at the DHL service center just provide information about the goods to be sent and the location. Then try to calculate the shipping costs, also check the list of prohibited items so that the package you are going to send does not encounter problems, in Indonesia the following products are prohibited:
- Game tools
- Animal
- Antiquities
- Pornography
- Laser disc
- Dangerous goods
- Ivory
- Asbestos
- Tax stickers
After that, you can choose a service, you can choose international services to other countries or international exports and services from other countries to your country or imports. You can also choose other preferred services, such as adding packaging and then shipping outside of working hours or protecting the value of shipping and others.
Comment contacter DHL Service Center
If the information on the main page of the DHL Indonesia website is still not understood by you or if there are other obstacles that need to be requested directly by the DHL team, you just need to contact customer service. There are many ways to do this, from sending emails to live chat and hotline services.
You can go to the main page of the DHL Indonesia website, and then at the top right there are several options, one of which is to contact DHL express. Click on the option to contact DHL express later, there are several options to communicate with customer service, one of which is to fill in directly on the claim page with the format:
- Name
- Code postal
- Customer account number
- Location
- Telephone
- Comment details
What can use the fast service, you just need to click on the chat option now, later you will be directed to the live chat service of the DHL service center team. In addition, you can also call the 24-hour hotline number, namely 0800 1 333 333 or other hotline numbers on +62 21 7917 3333.
For the helpline, you can communicate in both directions so that your complaint can be transmitted correctly and get the best solution. So for those of you who want to do business not only on a national level, DHL Express can be one of the choices.
Expanding the reach of the market is indeed the most effective way to grow your business. Usually, the obstacle for an exporter is the delivery service, while DHL express is very useful for small to mid-class businessmen and there is even a DHL service center service that is ready to help you.